CMS is the front door of your organisation. Complaints arrive from web, mobile, phone or walk-in, get auto-routed to the right department, and stay visible — with SLA clocks running — until they're resolved and the citizen is notified.
Web portal, mobile app, helpline and walk-in entries land in one queue.
Category and location rules assign each complaint to the right officer instantly.
Deadlines per category; overdue items escalate up the chain automatically.
Every complaint pinned on the live map via the GIS Dashboard.
SMS / email updates at every status change, with feedback on closure.
Department, ward and officer-level performance dashboards.
Citizen files a complaint from any channel; a token ID is issued instantly.
Rules engine assigns it to the right department, officer and priority.
Officer acts, uploads proof of work, and marks resolution.
Citizen is notified and can rate or reopen within the window.
Open the sandbox demo right now, or book a guided walkthrough where we map your own workflows into the module.
